Thirty Outsourcing Principles

March 13th, 2010

10 x 10 x 10 To gain Outsourcing Outcomes

Ten principles for the relationship structure	Ten principles for the management structure	Ten principles for leadership skills
Use of analysis tools; Create a basis for long-term growth; Capture “intent” not just “terms”; Manage expectations carefully; Define the “scorecard” in advance; Differentiate the “client” from the “customer”; Match pricing to goals and culture; Match contract terms to goals and culture; Use incentives to promote change; and Define the management structure in advance.	Keep the strategic responsibility close to top; Build multilevel organisational links; Conduct regular, goal-orientated meetings; Use latest communication tools; Define escalation process; Use the scorecard for performance reviews; Apply incentives and penalties; Reward provider’s employees; Implement a change management process; and Manage the relationship as a strategic asset.	Embrace and champion change; Earned credibility across organisation; Desire to manage, not to do; Ability to build trust; Strong communication skills; Strong negotiation skills; Strategic planning skills; Project management skills; Marketing skills; and Process expertise.